This policy applies to online purchases made from texasstararsenal.com and on purchases made in our offices. We accept returns, exchanges, or refunds on products sold up to 10 days from the date of purchase with the following exceptions:
Note: All products are covered by the manufacturer’s warranty and must be returned to the manufacturer for repair.
All items must be returned in NEW condition (i.e., not used, broken or worn), in the original manufacturer's packaging and with all original contents included, e.g., instruction manuals, accessories, and additional components.
Texas Star Arsenal requires the return of all promotional items and/or gifts included with your purchase; this includes free gift cards with purchase. For example, if a scope arrives with a free gift card included, both items must be returned before we can process an exchange or refund. If a complete return is not received, Texas Star Arsenal reserves the right to charge shipping costs to send the package back to the customer.
Any gift card issued as a free gift with qualifying purchase is void upon the return of qualifying product. Gift card is deemed returned with product return. If gift card is used upon return, Texas Star Arsenal reserves the right to refuse the return or refund the customer less the amount of the gift certificate issued.
To change or cancel an order, contact Customer Support at email@example.com or at 1-855-705-5463. Changes or cancellations cannot be made if an order has been shipped.
Texas Star Arsenal does not charge restocking fees for most items returned within 10 days of purchase. Items must comply with our Return Conditions and follow the Return Instructions below. Items being returned must also not be included in our exceptions list above.
Texas Star Arsenal charges a 20% restocking fee on returns of opened merchandise. Please note that Texas Star Arsenal reserves the right to refuse any returns received in non-sellable condition. Additionally, Texas Star Arsenal reserves the right to charge an additional fee if an item is not returned in its original packaging. Used or damaged merchandise may not be returned.
Any failed background check will result in a 20% restocking fee plus applicable shipping fees.
To obtain a refund, please adhere to our Return Conditions and Return and Exchange Instructions. Customers not following these steps are issued a refund in accordance with the condition of the returned merchandise and the value of any missing items. Refunds will not be issued until the merchandise has been received, evaluated and processed by our Returns Team.
Texas Star Arsenal does not refund shipping charges including but not limited to domestic Ground or Express shipping.
Note: Upon approval for refund, Texas Star Arsenal refunds customers via the original payment method. In rare cases, circumstances may require that we issue a check to the customer via USPS mail when an additional refund is due.