Returns Policy

Returns, Exchanges, and Refunds

This policy applies to online purchases made from and on purchases made in our offices. We accept returns, exchanges, or refunds on products sold up to 10 days from the date of purchase with the following exceptions:

  • Installed items, e.g., a riflescope mounted and/or assembled onto a weapon
  • Special order items including promotional and corporate merchandise
  • Ballistic Armor and Packages
  • Smokeless Powder
  • Primers
  • Firearms
  • Optics
  • Closeout/Clearance Items
  • Original shipping costs are non-refundable
Customers will be charged for the replacement item if one is sent out however those charges will be refunded upon receipt of the returned item.
Items purchased longer than 10 days from the current date cannot be returned or exchanged.
Please be aware that all returns and exchanges are subject to our Return Conditions listed below. 

Note: All products are covered by the manufacturer’s warranty and must be returned to the manufacturer for repair.

Return Conditions

All items must be returned in NEW condition (i.e., not used, broken or worn), in the original manufacturer's packaging and with all original contents included, e.g., instruction manuals, accessories, and additional components.

Promotional Items

Texas Star Arsenal requires the return of all promotional items and/or gifts included with your purchase; this includes free gift cards with purchase. For example, if a scope arrives with a free gift card included, both items must be returned before we can process an exchange or refund. If a complete return is not received, Texas Star Arsenal reserves the right to charge shipping costs to send the package back to the customer.

Any gift card issued as a free gift with qualifying purchase is void upon the return of qualifying product. Gift card is deemed returned with product return. If gift card is used upon return, Texas Star Arsenal reserves the right to refuse the return or refund the customer less the amount of the gift certificate issued.

Order Cancellations and Changes

To change or cancel an order, contact Customer Support at or at 1-855-705-5463. Changes or cancellations cannot be made if an order has been shipped.

Restocking Fees

Texas Star Arsenal does not charge restocking fees for most items returned within 10 days of purchase. Items must comply with our Return Conditions and follow the Return Instructions below. Items being returned must also not be included in our exceptions list above.

Texas Star Arsenal charges a 20% restocking fee on returns of opened merchandise. Please note that Texas Star Arsenal reserves the right to refuse any returns received in non-sellable condition. Additionally, Texas Star Arsenal reserves the right to charge an additional fee if an item is not returned in its original packaging. Used or damaged merchandise may not be returned.

Failed Background Checks

Any failed background check will result in a 20% restocking fee plus applicable shipping fees.

To Return An Item

Note: Customers are responsible for return shipping costs

  1. Contact us at 855-705-5463 and choose Customer Service from the menu.
  2. If the item is returnable, we will provide an RMA number for you to attach to your return.
  3. Pack the item(s) securely using the original packing material to prevent any damage while in transit. Texas Star Arsenal is not responsible for any damage due to inadequate packaging and additional charges may apply if the item is damaged.
  4. Please make sure you include all promotional materials, accessories, manuals, or other items included with the original shipment.
  5. Once sealed and labeled, take your return to the nearest shipping carrier's facility and ship your return. Do not send the package C.O.D.
  6. Be sure to request tracking proof of delivery.
  7. If you need assistance, call 1-855-705-5463 and choose Customer Service from the menu.

Product Refunds

To obtain a refund, please adhere to our Return Conditions and Return and Exchange Instructions. Customers not following these steps are issued a refund in accordance with the condition of the returned merchandise and the value of any missing items. Refunds will not be issued until the merchandise has been received, evaluated and processed by our Returns Team.

Shipping Refunds

Texas Star Arsenal does not refund shipping charges including but not limited to domestic Ground or Express shipping.

Note: Upon approval for refund, Texas Star Arsenal refunds customers via the original payment method. In rare cases, circumstances may require that we issue a check to the customer via USPS mail when an additional refund is due.